Team E4 for MOWCTX
JAN 2026
4 MONTH PROJECT
Meals on Wheels Intake Redesign
As the Meals on Wheels of Central Texas transitions into a wholistic Aging In Place organization, they reached out to our team to redesign their intake experience to be centered around a user-first approach that builds relationship yet remains validated for their funders
Fieldwork
Interviews
Mapping
Agentic Coding
Problems
Needs finding depend on staff capability
Intake is centered around funding eligibility based tools
No way for organization to internalize staff's best practices
Outcomes
A new prioritization tool for the staff and an AI-powered medical guide
A redesigned home assessment around a wholistic aging framework
A structured guide for monthly staff discussions around best practices